US-Based · Springfield, VA · (703) 712-3079
Enterprise Helpdesk
Your Team Can Actually Use
Formal SLA commitments. Real US-based agents. Automatic ticket creation from every email. Built for businesses that need support done right.
99.7%
Uptime SLA
2hr
Response Time
Mon-Fri
US Hours
$0
Setup Fee
What We Do
Full-Stack IT Support
Managed Helpdesk
Every email becomes a tracked ticket automatically. SLA timers start immediately.
SLA Management
Formal P1-P4 commitments. Auto-escalation when deadlines approach. Monthly reports.
Remote Support
Instant screen sharing via our secure portal. No software installs required.
Asset Management
Full CMDB tracking of devices, software licenses, and infrastructure.
Change Management
Formal RFC approval workflows. No unplanned changes. Full audit trail.
Intune Integration
Auto-create tickets when devices go non-compliant. Device inventory synced.
SLA Commitments
Mon-Fri, 9:00 AM - 5:00 PM ET
| Priority | Response | Resolution | Credit |
|---|---|---|---|
| P1 Critical | 30 min | 4 hours | $500/breach |
| P2 High | 2 hours | 8 hours | $200/breach |
| P3 Medium | 4 hours | 24 hours | $100/breach |
| P4 Low | 8 hours | 40 hours | $50/breach |
Ready to fix your support?
Get a free demo and custom quote from our US-based team.